Terms and Conditions

1. Acceptance of these terms

These Terms and Conditions ("Terms") govern the use of the Smart City Concierge service ("the service", "we", "us"), provided by Smart City Concierge, located at Rua do Brasil, n.º 239, 3rd floor, Coimbra, Portugal.

By using the service, for example by sending a message through WhatsApp, you declare that you have read, understood and accept these Terms. If you do not agree, you should not use the service.

2. What the service is

Smart City Concierge is an artificial-intelligence travel concierge available through WhatsApp. It provides information and suggestions about a destination, such as recommendations for restaurants, points of interest, experiences and events, itineraries and other information useful to visitors. In certain cases, the conversation may be handled by a member of our team.

The service is intended for informational purposes and to support travel planning.

3. Eligibility

The service is intended for people aged 16 and over. By using it, you confirm that you are at least that age.

4. Acceptable use

When using the service, you agree to:

• Not use it for unlawful, fraudulent or abusive purposes;
• Not send offensive or illegal content, or content that infringes third-party rights;
• Not attempt to compromise the security, integrity or operation of the service;
• Not impersonate another person or provide false information in a way that could cause harm.

We may suspend or restrict access to the service in the event of misuse.

5. Nature of the replies and limits of the information

Replies are generated by an artificial intelligence system and are purely informational and advisory in nature. Despite our efforts to provide useful and up-to-date information, replies may contain errors, inaccuracies or outdated information.

In particular, information such as opening hours, prices, availability, access conditions or events may change. We recommend that you always confirm information with official sources (for example, the establishment, the organiser or the official website) before making decisions.

The service is not a substitute for professional advice (medical, legal, financial or otherwise).

6. Bookings and third-party services

The service may suggest or link to third-party services (for example, booking platforms, transport, ticketing or maps). These services are operated by third parties and are governed by their own terms and privacy policies.

We are not a party to any transaction, booking or contract you may enter into with those third parties, nor are we responsible for their availability, content, prices or performance. Any matter relating to a booking must be handled directly with the relevant service provider. When you ask us to arrange a booking, we share with the relevant provider only the data necessary to complete it, as described in our Privacy Policy.

7. Costs

Using the service carries no direct cost to you. Data or messaging charges applied by your carrier or by WhatsApp may apply, for which we are not responsible.

8. Intellectual property

The brand, name, logos and content of the service are the property of Smart City Concierge or of their respective owners and are protected by law. They may not be used without prior authorisation.

9. Service availability

We aim to keep the service available and working correctly, but we do not guarantee that it will always be accessible, uninterrupted or error-free. We may change, suspend or discontinue the service, in whole or in part, at any time.

10. Limitation of liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental or consequential damages arising from the use of, or inability to use, the service, nor for decisions taken on the basis of the information provided, the verification of which with official sources is the user's responsibility.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including towards consumers.

11. Data protection

The processing of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms.

12. Changes to these terms

We may update these Terms whenever necessary. The version in force is the one published on this page, showing the date of the last update. Continued use of the service after a change constitutes acceptance of the revised version.

13. Governing law and dispute resolution

These Terms are governed by Portuguese law. The courts of the district of Coimbra have jurisdiction to resolve any dispute, without prejudice to mandatory consumer protection rules.

In the event of a consumer dispute, the consumer may turn to an alternative consumer dispute resolution (ADR) body. More information at www.consumidor.gov.pt. The consumer also has access to the electronic Complaints Book at www.livroreclamacoes.pt.

14. Contact

For any question about these Terms, contact us at info@smartcityconcierge.com.