Give your destination an AI concierge,
on WhatsApp.
Smart City Concierge gives every visitor a local host: personalised itineraries, real-time recommendations and local experiences, 24/7 and in multiple languages, no app required. With your destination's brand and knowledge.
Pilot live in your destination in just a few weeks
Point your camera and try the live demo in Coimbra
Visitor behaviour has changed
AI is redefining the relationship with the visitor.
From planning to booking and stay, visitors want to talk: in the moment, in their language, on the channel they already use every day. Smart City Concierge gives them that direct conversation with your destination, 24/7, connecting them to your content, partners and experiences.
Already live
Live in Coimbra, recognised by the industry.
Our technology is live in Coimbra as a public demonstration and was awarded the José Manuel Alves Tourism Entrepreneurship Prize by Turismo Centro de Portugal.
See the live demo in CoimbraValue propositions
A concierge of your own, for your destination.
Curated local knowledge
Trustworthy answers, powered by your destination's information and brand. The bot doesn't invent links or facts.
Real-time assistance
Recommendations and adjustments on the go, throughout the visit, not just during planning.
Personalised itineraries
Trips tailored to each visitor's profile, pace and interests.
Local commerce promotion
Directs visitors to restaurants, shops, experiences and events across your territory.
Multilingual and voice
Portuguese, English, Spanish and more, including voice messages.
Human handoff
Escalates the conversation to your team whenever a real person is needed.
Bookings and tickets
Suggests and links to bookings for tours, visits and experiences, via partners.
Data and insights
What visitors are looking for, when and in which languages: intelligence to manage the destination.
How it works
Three steps. Zero friction.
We tailor it
Your brand, your points of interest, partners, languages and events (white-label).
We launch it
A WhatsApp number and a QR code for posters, site and materials. No app for the visitor.
We support it
Ongoing knowledge updates, continuous support, analytics dashboard and constant improvement.
Frequently asked
Everything a destination needs to know.
Ready to give your destination a concierge of its own?
We'll show you Smart City Concierge in action and design a pilot for your territory.
info@smartcityconcierge.com · smartcityconcierge.com