Give your destination an AI concierge,
where visitors already chat.
The concierge lives in the messaging apps your visitors already use: it starts on WhatsApp and Telegram, and soon on Messenger and Instagram. Real-time recommendations, 24/7 and in multiple languages, with nothing to download, plus your destination's brand and local knowledge.
- Telegram
- Messengercoming soon
- Instagramcoming soon
Pilot live in your destination in just a few weeks
Visitor behaviour has changed
AI is redefining the relationship with the visitor.
From planning to booking and stay, visitors want to talk: in the moment, in their language, on the channel they already use every day. Smart City Concierge gives them that direct conversation with your destination, 24/7, connecting them to your content, partners and experiences.
Already live
Live in Coimbra, recognised by the industry.
Our technology is live in Coimbra as a public demonstration and was awarded the José Manuel Alves Tourism Entrepreneurship Prize by Turismo Centro de Portugal.
See the live demo in CoimbraValue propositions
A concierge of your own, for your destination.
Curated local knowledge
Trustworthy answers, powered by your destination's information and brand. The bot doesn't invent links or facts.
Real-time assistance
Recommendations and adjustments on the go, throughout the visit, not just during planning.
Personalised itineraries
Trips tailored to each visitor's profile, pace and interests.
Local commerce promotion
Directs visitors to restaurants, shops, experiences and events across your territory.
Multilingual and voice
Portuguese, English, Spanish and more, including voice messages.
Human handoff
Escalates the conversation to your team whenever a real person is needed.
Bookings and tickets
Suggests and links to bookings for tours, visits and experiences, via partners.
Data and insights
What visitors are looking for, when and in which languages: intelligence to manage the destination.
Destination Intelligence
Destination Intelligence
In real timeEvery conversation with a visitor is a signal. In real time, turn thousands of them into actionable knowledge about your destination.
The concierge reads demand in real time, what visitors want, when and where, often before they arrive, and helps steer it. It is both a sensor and a destination management instrument.
It complements the "Data and insights" value point.
Demand heatmap
See which areas and categories draw the most interest, by hour and by day, updated in real time. Questions come before visits, giving you a leading indicator of footfall.
Unmet demand
Discover what visitors ask for that the destination does not yet serve. Supply gaps that guide investment decisions.
Source markets
Understand which markets visitors come from, through the language and patterns of the conversations.
Overtourism management
Anticipate pressure on critical areas and use the concierge to spread visitors across underused areas, easing crowding.
Destination dashboard
In real timeDemand heatmap
Areas by hour
Most requested categories
- Food and drink
- Heritage
- Nature
- Events
Conversation languages
- PT 38%
- EN 34%
- ES 17%
- FR 11%
Data is always aggregated and anonymised. The destination is the data controller and Smart City Concierge acts as processor.
How it works
Three steps. Zero friction.
We tailor it
Your brand, your points of interest, partners, languages and events (white-label).
We launch it
A WhatsApp number and a QR code for posters, site and materials. No app for the visitor.
We support it
Ongoing knowledge updates, continuous support, analytics dashboard and constant improvement.
Frequently asked
Everything a destination needs to know.
Ready to give your destination a concierge of its own?
We'll show you Smart City Concierge in action and design a pilot for your territory.
info@smartcityconcierge.com · smartcityconcierge.com
Point your camera and talk to the live concierge